Shipping Policy

Shipping Policy

Terms and Conditions of Service:

1. Payment
   Payment is due within 7 days of the invoice date unless otherwise agreed in writing. All amounts are in Australian dollars. GST is shown where applicable. Payment is only received once cleared funds are available to Hi-Tech Espresso Services.
2. Overdue Accounts
   If an invoice is not paid by the due date, we may charge reasonable interest, administration fees, collection costs, legal costs and enforcement costs incurred in recovering the overdue amount, as reasonably permitted by law. We may also suspend further service, warranty attendance, supply of parts, supply of equipment, account credit, or future bookings until overdue amounts are paid. ($10/month if overdue 30days+ for invoice under $500)
3. Call-Outs, Diagnostics, Labour and Travel
   Call-out, diagnostic, inspection, travel and labour fees apply as quoted, advertised, or shown on the invoice. These charges apply whether or not a repair is completed, including where parts are unavailable, the machine is beyond economical repair, the fault is intermittent, or the customer chooses not to proceed. Labour may be charged in minimum increments. Additional charges may apply for urgent work, emergency work, after-hours work, repeat visits, waiting time, difficult access, or travel outside our standard service area.
4. Cancellations and Site Access
   Cancellations, postponements or failed access within 24 hours of the scheduled booking may incur a cancellation, call-out or administration fee. The customer must provide safe, clear and timely access to the equipment. If access is unsafe, restricted, unavailable or delayed, we may charge for attendance and reschedule the work.
5. Ownership of Goods
   All parts, goods and equipment supplied remain the property of Hi-Tech Espresso Services until paid for in full. Risk in goods passes to the customer on delivery, installation or collection. Where lawful, we may recover unpaid goods and may register or enforce any security interest available to us.
6. Service Work and Repairs
   Service and repair work is carried out with reasonable care and skill. Any quote, estimate or diagnosis is based on the information available and the faults visible or disclosed at the time. Coffee machines and grinders may have additional, intermittent or hidden faults that only become apparent during or after servicing. Additional parts, labour or return visits may be required and will be quoted where practical.
7. Pre-Existing Faults and Exclusions
   We are not responsible for pre-existing defects, unrelated failures, wear and tear, scale build-up, corrosion, water damage, blocked lines, electrical supply issues, poor water quality, lack of cleaning, lack of preventative maintenance, operator misuse, incorrect installation, previous third-party repairs, pest damage, impact damage, or faults caused by the customer’s site conditions, except where required by law.
8. Parts, Equipment and Warranty
   New parts and equipment carry the applicable manufacturer warranty where available. Used, refurbished or second-hand parts will be identified where practical and supplied in the condition disclosed. Warranty does not apply to damage or failure caused by misuse, incorrect operation, unsuitable water quality, inadequate filtration, scale, poor cleaning, lack of servicing, incorrect installation, unauthorised repairs, unsuitable power supply, or commercial use outside manufacturer specifications, except where required by law.
9. Water Quality and Preventative Maintenance
   Espresso machines require suitable water filtration, regular cleaning and scheduled preventative maintenance. The customer is responsible for maintaining appropriate water quality, filtration, cleaning routines and operating conditions. Damage caused by scale, minerals, poor filtration, blocked components, chemical misuse or lack of maintenance is not covered by warranty unless required by law.
10. Customer Responsibilities
    The customer must ensure equipment is installed and operated in accordance with manufacturer requirements and applicable safety standards. The customer must provide suitable power, water supply, drainage, ventilation, bench space, cleaning access and safe working conditions. Commercial customers are responsible for ensuring staff are trained in correct operation and daily cleaning procedures.
11. Limitation of Liability
    To the extent permitted by law, Hi-Tech Espresso Services is not liable for loss of business, loss of revenue, loss of profit, downtime, wasted stock, lost coffee sales, loss of goodwill, or indirect or consequential loss arising from equipment failure, service delays, parts delays, or repair outcomes. Where liability cannot be excluded, it is limited to the repair, replacement, resupply, or refund of the goods or services supplied, as permitted by law.
12. Australian Consumer Law
    Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
13. Acceptance
    By approving a quote, making a booking, requesting service work, accepting goods, allowing work to proceed, or paying an invoice, the customer agrees to these Terms & Conditions.