1. Introduction

Hi-Tech Espresso Services respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, purchase products, or use our services.

By using our website or providing your personal data, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing/shipping address, and payment details when you place an order or contact us.

  • Account Information: Login credentials if you create an account with us.

  • Technical Data: IP address, browser type, operating system, and browsing activity on our website.

  • Order History: Details of purchases, repairs, or services requested.

  • Communication Data: Emails, text messages, or inquiries you send to us.

3. How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders and service requests.

  • Provide customer support and respond to inquiries.

  • Improve our website, products, and services.

  • Send service updates, promotions, or newsletters (only if you have opted-in).

  • Comply with legal obligations and prevent fraud.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party providers (e.g., shipping companies, payment processors).

  • Legal Requirements: If required by law, regulation, or legal process.

  • Business Operations: In case of a merger, sale, or transfer of business assets.

5. Data Storage & Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enhance user experience.

  • Analyze website traffic and performance.

  • Personalize content and marketing.

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

7. Your Rights

Depending on your location (including under the Australian Privacy Principles and GDPR for EU visitors), you may have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your information.

  • Opt out of marketing communications.

  • Withdraw consent at any time.

  • Lodge a complaint with the relevant Data Protection Authority.

To exercise these rights, contact us at info@hitechespresso.com.au.

8. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law (e.g., tax or warranty obligations).

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, please contact us for deletion.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website features. Any changes will be posted on this page with a revised “Effective Date.”

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Hi-Tech Espresso Services
Based in Inner-West Sydney, NSW, Australia
Email: info@hitechespresso.com.au
Phone/Text/WhatsApp: +61 475 222 774